Last updated: April 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "Customer") and Dilagee Ltd, a company registered in England and Wales (company number 7140496), with its registered office at First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW ("Dilagee", "we", "us", or "our").
By accessing or using the Dilagee platform, website, APIs, or any related services (collectively, the "Service"), you agree to be bound by these Terms, our Privacy Policy, our Cookie Policy, and our GDPR Compliance page, all of which are incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Service.
If you are accepting these Terms on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" and "your" shall refer to that entity.
Dilagee provides a cloud-based workforce management platform designed for hospitality businesses, including but not limited to: staff scheduling and rota management, time tracking and clock-in/out, compliance management, daily checks and inspections, temperature logging, food safety record-keeping, inventory and stock management, training and certification tracking, document management, and AI-powered content generation tools (collectively, the "Features").
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will use reasonable efforts to provide advance notice of material changes that may affect your use of the Service.
To use the Service, you must create an account and provide accurate, complete, and current information. You are solely responsible for:
We reserve the right to suspend or terminate any account that we reasonably believe has been compromised, is being used fraudulently, or is in violation of these Terms.
We offer a 7-day free trial for eligible plans. A valid payment method is required to start your trial. You will not be charged until the trial period ends. You may cancel at any time during the trial to avoid being charged. If you do not cancel before the trial ends, your selected plan will automatically activate and you will be billed accordingly.
Paid plans are billed in advance on a monthly or annual basis, as selected at the time of purchase. All fees are quoted in GBP (British Pounds Sterling) unless otherwise stated. You authorise us to charge your designated payment method for all applicable fees when due.
We may change our pricing at any time. Price changes for existing subscribers will take effect at the start of the next billing cycle following at least 30 days' written notice.
All fees are non-refundable except where required by applicable law or as expressly stated in these Terms. If you cancel your subscription, you will retain access to the Service until the end of your current billing period, after which your access will be downgraded or deactivated.
All intellectual property rights in the Service, including but not limited to software, source code, algorithms, user interfaces, designs, trademarks, logos, branding, and documentation, are and shall remain the exclusive property of Dilagee or its licensors. These Terms do not grant you any right, title, or interest in the Service except for the limited right to use it in accordance with these Terms.
You retain ownership of all data, records, documents, and information you input into the Service ("Your Content"). By using the Service, you grant Dilagee a limited, non-exclusive, worldwide, royalty-free licence to process, store, and display Your Content solely to the extent necessary to provide and improve the Service. This licence terminates when you delete Your Content or close your account.
The Service includes AI-powered tools that generate documents such as HACCP plans, risk assessments, fire safety policies, training courses, cleaning schedules, and other compliance materials ("AI-Generated Content"). With respect to AI-Generated Content:
IMPORTANT: AI-Generated Content is provided as a starting point and general guidance only. AI-Generated Content, including but not limited to HACCP plans, risk assessments, fire safety policies, food safety documents, training materials, and compliance checklists:
You are solely responsible for ensuring that all compliance documents and practices used in your business meet the requirements of all applicable laws, regulations, and standards. Dilagee shall not be liable for any loss, damage, injury, regulatory action, fine, or penalty arising from your reliance on AI-Generated Content without appropriate professional review and validation.
You agree not to use the Service to:
We reserve the right to investigate violations, and may suspend or terminate your account and/or pursue legal remedies where appropriate.
We take data protection seriously and comply with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Data Protection Act 2018. Please see our Privacy Policy for details on how we collect, use, share, and protect your data, and our GDPR Compliance page for information about your rights as a data subject.
Where you input employee or staff data into the Service, you act as the data controller and Dilagee acts as the data processor. You are responsible for obtaining all necessary consents and providing appropriate privacy notices to your employees. We offer Data Processing Agreements (DPAs) to all business customers upon request — contact dpo@dilagee.com.
Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the Service ("Confidential Information"). Neither party shall use the other's Confidential Information except as necessary to perform its obligations under these Terms or to exercise its rights hereunder. This obligation does not apply to information that is: (a) publicly available through no fault of the receiving party; (b) independently developed by the receiving party; (c) rightfully received from a third party without restriction; or (d) required to be disclosed by law.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. To the maximum extent permitted by applicable law, Dilagee disclaims all warranties, including but not limited to:
Nothing in these Terms excludes or limits any warranty or liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
To the maximum extent permitted by applicable law:
These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if any limited remedy fails of its essential purpose.
Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under English law.
You agree to indemnify, defend, and hold harmless Dilagee and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:
You may cancel your subscription at any time from your account settings. Upon cancellation, you will retain access to the Service until the end of your current billing period. You may also request account closure, which initiates a 48-hour grace period during which you may cancel the closure request. After 48 hours, your account will be deactivated and all data permanently deleted within 30 days.
We may suspend or terminate your access to the Service immediately, without prior notice or liability, if:
Upon termination, your right to use the Service ceases immediately. We will retain your data for up to 30 days following termination, during which you may request an export of Your Content. After 30 days, all data will be permanently deleted unless retention is required by law. Sections that by their nature should survive termination (including Intellectual Property, Warranty Disclaimer, Limitation of Liability, Indemnification, Governing Law, and Confidentiality) shall survive.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemic, epidemic, war, terrorism, riots, government actions, power failures, internet or telecommunications failures, cyberattacks, or failures of third-party service providers. The affected party shall use reasonable efforts to mitigate the impact and resume performance as soon as practicable.
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in this clause shall prevent either party from seeking injunctive or other equitable relief in any court of competent jurisdiction.
Before initiating any formal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation for a period of at least 30 days following written notice of the dispute.
We may update these Terms from time to time. We will notify you of material changes by email to the address associated with your account at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and may request account closure.
Legal enquiries: legal@dilagee.com
Data Protection Officer: dpo@dilagee.com
General enquiries: Visit our contact page
Dilagee Ltd, registered in England and Wales (company number 7140496), registered office at First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW.